Release notes Skedify 2021-Q3
Product update: 02 November 2021
Product: Skedify Core
Dear Customer,
As you know Skedify is continuously improving its product and adding new features to even serve you and your customers better moving forward.
Below you will find an overview of our 2021-Q3 release and the impact this might have on your business.
Our Customer Success Managers are at your disposal should you have any questions or if you would like to discuss the opportunities this might offer for your business. To book a meeting use this link.
Regards,
Team Skedify
NEW FEATURES
LISTINGS - AVAILABILITY ALLOCATION AND RULES
Listings come into play when your typical appointment subjects (e.g the type of conversations your agents are having with your customers) and the scheduling rules accompanying those, actually differ from case to case depending on a specific item in a list (e.g. list of job postings, list of properties, list of projects, …)
A listing will force the Skedify plugin and Partner Booking Application to handle an extra set of rules on top of the subject planning rules. The possible extra rules are to limit to a certain number of subjects/agents/offices/meeting types for a listing.
With this release of Listings, the following possibilities are added to this powerful feature
Listings is a feature that is available in the Amplify and Magnify packages and needs to be activated by Skedify.
You can find more information here.
AGENT PRIORITIZATION
Agent prioritisation is a feature that allows you to prioritise agents when multiple agents are available.
This comes into play in the following use cases:
Agent prioritisation is a feature that is available in the Amplify and Magnify packages and needs to be activated by Skedify.
You can find more information here.
PRODUCT IMPROVEMENTS
FIXES
Not transitioning the appointment could give the agent the wrong impression that the next action lies with the customer. It would also result in an incorrect webhook event being sent when the agent accepts the proposed time slot (DateCreatedByContact instead of AcceptedByContact), possibly resulting in an incorrect state for integrating systems that respond to these events. (Our ref. SKED-7586)
Incorrectly sending the DateCreatedByContact webhook event could result in an incorrect state for integrating systems that respond to these events. (Our ref. SKED-8051)
DEPRECATION WARNING
As mentioned above, our Customer Success Managers are at your disposal should you have any questions or would like to discuss the opportunities this might offer for your business. To book a meeting use this link.