Announcement

Skedify Becomes “Pexip Engage” - a Video-Enabled Customer Engagement Application

Say hello to Pexip Engage! - five months after being acquired by Pexip Skedify becomes Pexip Engage. Discover Arne Bassez, founder and ex-CEO of Skedify, thoughts on the acquisition and the future of Pexip Engage here:

Popular Articles

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How to use insights from your customer’s booking journey to increase conversions.

Even companies that don't sell their products or services online but rely on expert advice, get thousands of online visitors but for some reason they don’t convert into actual qualified leads. But how do we find out where it goes wrong?

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Customer Engagement

The best customer engagement examples from enterprise companies in 2021

With the major changes in recent times, organisations and customers transformed the way they interact with each other. It was vital for organisations to adapt their customer engagement strategies in order to optimise and improve their brand experience to acquire, engage and retain their customers. But exactly, which enterprises have adopted the best customer engagement strategies in 2021? In this article, we will look at eight examples of how enterprises have aced their new strategies to engage their customers.

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Time Management

How to deal with no-show appointments?

Few things are more frustrating than encountering a “no-show” during a prospective sales meeting. When your day to day work is challenging enough, putting out fires with client emergencies, managing your team, making your deadlines, and generating new sales leads, it can be very aggravating to make every effort to schedule the appointment and be on time, only to find out the prospect has cancelled or didn’t show up. But, don’t despair. One missed meeting can be turned into a reason to reach out to your prospect. Rather than a cold call, you already know this person is interested. After all, they did set up a meeting with you. Just because they didn’t show up isn’t a reason to feel your lead generation process is broken or that you’ve lost this prospective client.

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Essential readings

Managing customer relationships in changing times

Stay Safe and Operational with Video Meetings: Tips & Benefits

As nations worldwide recommend or enforce social distancing policies, companies with face-to-face meetings at the core of their business model need to rethink how they connect with clients.

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Video Call Etiquette: 8 Tips for Smoother, More Engaging Client Meetings

Working from home is stressful on its own and you should be able to strike up – if not enjoy – a virtual conversation. Here are eight tips for running more engaging, professional video meetings with your clients.

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Don’t fall for these time management mistakes

Could you be managing your time a little more effectively? Do you frequently wish you accomplished more at the end of your workday? But how?

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Bridging the Physical Gap: 4 Benefits of Appointment Scheduling

Even as strict stay-at-home orders subside, some form of social distancing will linger on. Businesses that transition to appointment scheduling as their means of engaging with customers can thrive.

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Product Feature

Offer more availability and the right advisor to your customer with Agent Prioritisation

Optimise costs, automate agent backup, offer better customer experience and increase conversions by making your advisors more available through Agent Prioritisation.

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Customer Engagement

The best customer engagement examples from enterprise companies in 2021

With the major changes in recent times, organisations and customers transformed the way they interact with each other. It was vital for organisations to adapt their customer engagement strategies in order to optimise and improve their brand experience to acquire, engage and retain their customers. But exactly, which enterprises have adopted the best customer engagement strategies in 2021? In this article, we will look at eight examples of how enterprises have aced their new strategies to engage their customers.

Read more

Product Feature

How to use insights from your customer’s booking journey to increase conversions.

Even companies that don't sell their products or services online but rely on expert advice, get thousands of online visitors but for some reason they don’t convert into actual qualified leads. But how do we find out where it goes wrong?

Read more

Video

Video Call Etiquette: 8 Tips for Smoother, More Engaging Client Meetings

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Time management

Timing is everything, so make it work for you

Are you feeling a bit overwhelmed with work or even life? Feeling like you're working all day, but aren’t actually accomplishing anything?

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Time management

Don’t fall for these time management mistakes

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Customer Experience

Stay Safe and Operational with Video Meetings: Tips & Benefits

As nations worldwide recommend or enforce social distancing policies, companies with face-to-face meetings at the core of their business model need to rethink how they connect with clients.

Read more

Customer Experience

Bridging the Physical Gap: 4 Benefits of Appointment Scheduling

Even as strict stay-at-home orders subside, some form of social distancing will linger on. Businesses that transition to appointment scheduling as their means of engaging with customers can thrive by:

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Productivity

Prioritising your tasks for the best productivity, where do you begin?

Are you buried under a mountain of work? Do you feel like you're working hard all day and not really accomplishing anything? Understanding which tasks have priority to complete is an important skill you’ll need to master in order to be optimally productive in your workday. So, what do you do when you try to tackle your tasks by priority, but it feels like everything is important? It can be difficult to skillfully juggle multiple priorities and competing responsibilities, but it’s not impossible. If you’re feeling overwhelmed, take a break. Step back and take a look at the bigger picture. Think about what it is that you and your team are trying to accomplish. Focusing on your end goal makes it easy to prioritise your tasks because once you know what you need to accomplish, the how generally falls into place.

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