Webinar, Thursday, September 30th 2021 - 11:00 AM (CEST)
The pandemic has had a huge impact on our lives and day-to-day activities, from a consumer but also from a business point of view. But what exactly were some of the most critical changes in customer behaviour and how can you, as a business, act upon them?
1 - Appointments became essential
57% of consumers say they are more likely to book an appointment than they were prior to the pandemic
2 - Video as a crucial channel
30% of organizations worldwide began using web conferencing solutions for the first time due to COVID-19
3 - Synchronous vs. Asynchronous buyer journeys
90% of all in-store purchases are now first researched online
4 - The impact of workplace transformation
93% of companies had to focus on increase of remote working during the pandemic
5 - Never let a good crisis go to waste
In Europe we saw an acceleration in digitisation of 7 years
Thursday, September 30th 2021, 11:00 - 11:45 AM (CEST)