5 customer behaviour changes due to covid and how to act upon them.

Webinar, Thursday, September 30th 2021 - 11:00 AM (CEST)


The pandemic has had a huge impact on our lives and day-to-day activities, from a consumer but also from a business point of view. But what exactly were some of the most critical changes in customer behaviour and how can you, as a business, act upon them?

1 - Appointments became essential

57% of consumers say they are more likely to book an appointment than they were prior to the pandemic

2 - Video as a crucial channel

30% of organizations worldwide began using web conferencing solutions for the first time due to COVID-19

3 - Synchronous vs. Asynchronous buyer journeys

90% of all in-store purchases are now first researched online

4 - The impact of workplace transformation

93% of companies had to focus on increase of remote working during the pandemic

5 - Never let a good crisis go to waste

In Europe we saw an acceleration in digitisation of 7 years

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Thursday, September 30th 2021, 11:00 - 11:45 AM (CEST)