Make it even more personal for your customers during their journey and offer structured flows based on the customer's value towards the business thanks to lead segmentation.
Show what you want to show - Start the Pexip Engage website plug-in for a specific lead segment with pre-defined subjects and meeting types
Include lead segmentation to offer different segments and channels predefined in the website plug-in for known customers (based on authentication), this can be done in any customer journey (website, portal, app, email, …).
Use lead segmentation in marketing campaigns to only show subjects in categories that are relevant for your specific marketing landing page and call to action.
Include lead segments in email links and direct your customer to the right subjects and channel.
In a portal, if your document (or other material) is ready, this can trigger a lead segment to be loaded in the plug-in to book the specific next step (for example: ‘Your car is ready, click here to book a pick-up moment’).
Different call to actions on different pages of a website, can use different lead segments to only offer what is linked to the call to action in the plug-in.
Reduce wrongly booked meetings (subject, type or channel), saving time and resources (spend the right amount of time with the right customer), offer more personalized customer journeys, streamlining customer experience
Add additional flexibility to each office with the option to automatically accept appointments or consider them as meeting requests.
Self-service reschedule & cancel
Allow customers and agents to conveniently reschedule or cancel appointments.
Both customers and agents can receive SMS alerts and notifications when an appointment is scheduled and get timely reminders beforehand.
Both customers and agents receive email alerts and notifications when an appointment is scheduled and get timely reminders beforehand.